Introduction
The protection of the privacy and individual rights of our customers when you visit our website plays a decisive role in facilitating the safe use of our offers.
When you visit dilsamos.gr, personal data is collected, processed and used.
With this information on data protection, we wish to emphasize our commitment to managing your data in a safe and reliable manner and to clarify how we use the personal data of our customers. We comply with the provisions of the data protection legislation.
Responsible legal entity
The responsible legal entity under the legislation on the protection of personal data is the company with the name “Moustaka Manoliadou Sofia” and with the tax code “Boutique Dil”, located at 3 Gymnasiarchou Kateveini, Samos TK 83100, with No. G.E.M.H. 52126451000. For any questions or requests, please send an email to info@dilsamos.gr.
What is personal data
Personal data is information that can be attributed to your person. This includes, for example, information such as name, address, e-mail address and telephone number.
In addition, during each visit to our website, further data is automatically collected for technical reasons, such as the IP address, which the internet access provider assigns to your computer for connection to the internet, or information about the website from which you visited our offer, or in relation to the internet browser used by you (technical information).
This technical information may, in individual cases, constitute personal data. As a general rule, we use technical data, however, only to the extent that this is necessary for technical reasons, for the operation and protection of our website against attacks and abuse, as well as in pseudonymous or anonymous form for statistical purposes.
How we use your personal data
We collect, process and use your personal data, in particular when you visit dilsamos.gr, when registering on dilsamos.gr, or log in to an existing customer account, or when you order products on dilsamos.gr.
We use your data only in accordance with the applicable legal provisions and this privacy policy, as well as with your consent, as the case may be. In many cases, data is also used only in pseudonymous or anonymous form.
Visiting Dilsamos.gr
Log files
During your visit to the pages of dilsamos.gr, the following data will, as a rule, be stored for technical reasons in so-called log files:
- the IP address (Internet Protocol address) of the accessing computer
- the website from which you visit us (referrer)
- the websites of ours that you visit
- the date and duration of the visit
- browser type and browser settings
- operating system
The data will be stored for a maximum of 30 days as a technical precaution to protect data processing systems against unauthorized access.
Use of cookies
We use so-called cookies on our websites. Cookies are text files that allow us to make your visit to our website as comfortable as possible.
This includes, for example, default settings for the presentation of our website or shopping cart functions, as well as the possibility of single registration, so that you only have to register on our website once, even when you want to use our partner product offers.
Cookies contain a clear combination of letters/numbers that identifies the browser you are using.
These cookies are stored on your computer temporarily and are only transmitted to our server when you visit our website.
We mainly use session cookies, which are not stored on your hard drive and are deleted when the browser is closed or after longer periods of inactivity.
Only for the purchase you choose and for the “Remember me” function will a permanent cookie be stored, which will expire within 30 days of your last visit to dilsamos.gr.
You can view and delete the cookies stored on your computer, and control how cookies are generally handled through your web browser settings.
You can get more information on this subject from the manufacturer or through the "Help" function of your web browser.
Please note that the functions of dilsamos.gr may be limited or unavailable if you do not allow cookies.
Use of Google Analytics
The website uses Google Analytics, a web analytics service provided by Google Inc. ("Google").
Google Analytics uses so-called "cookies", which are text files stored on your computer, to help the website analyze how the user uses it.
The information extracted from the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the USA.
Your IP address will be truncated by Google, but only within EU member states or other contracting parties to the Agreement on the European Economic Area.
Only in exceptional cases will the full IP address be sent to and shortened by Google servers in the USA.
On behalf of the website provider, Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services relating to website activity and internet usage to the website provider.
Google will not associate the IP address transmitted by your browser with other data held by it.
You can refuse the use of cookies by selecting the corresponding settings in your browser.
Furthermore, you can prevent the collection and use of data by Google (cookies and IP) by downloading and installing the browser add-on available via the following link:
https://tools.google.com/dlpage/gaoptout?hl=en.
For information on the terms of use and data protection of Google Analytics, please visit the following pages:
We use Google Analytics to evaluate the data from the Double-Click cookie for statistical purposes. You can disable the use of this cookie using Ads Manager and by entering the following link:
https://www.google.com/settings/ads/onweb/?hl=en.
We also use Google Double-Click Display Tags to support online advertising and to analyze your use of our website.
These tags are not used to transmit personal data to Google Double-Click.
Details of how Google Double-Click handles your data, uses and disables the relevant cookies can be found in Double-Click's data protection policy: https://support.google.com/adsense/answer/2839090?hl=en.
We also use Google Remarketing, an advertising service from Google whereby previous visitors to the website can receive targeted advertising. It uses cross-device remarketing with Google AdWords and DoubleClick.
If you have agreed to Google linking your web history and browsing history to your Google account, Google uses information from your Google account together with Google Analytics data to personalize advertising and to create targeted group data for cross-device remarketing.
As a Google user, you can configure your advertising settings and disable personalized advertising in "My Account".
In addition, you can prevent data processing by Google by downloading and installing the available browser add-on via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
We use the Facebook Advertising platform, an advertising service of Facebook according to which previous visitors to the website can receive targeted advertising in relation to the pages they visited on dilsamos.gr on Facebook services such as Facebook, Instagram, Facebook Messenger. It uses cross-device remarketing.
If you have agreed to Facebook processing and storing your data for advertising purposes, Facebook connects your online history and browsing history with your Facebook account to personalize advertising and to create targeted group data for repeated advertising across devices.
As a Facebook user, you can configure your advertising settings and deactivate the advertising criteria you wish in "Settings" and "Ad Preferences".
In addition, you can prevent data processing by Facebook by specifying which of the data you provide is used for advertising purposes here: https://www.facebook.com/ads/p...
Registration, login and ordering
When you register and are logged in or when you place an order or when you are logged in and attempt to place an order but do not complete it, we collect, process and use the personal data and information you provide to us within the framework of the applicable legislation on the protection of personal data.
We may use the details of the products and services during your order attempt in order to contact you at the details you provided us during your registration, in which case you provide us with your consent.
The information we request from you in order to make the services you require possible is marked as mandatory fields on the forms. Other information is optional.
For the conclusion and execution of contracts, we request, as appropriate, contact information such as name, delivery and billing address, as well as information regarding the payment method you have chosen.
In addition, we use your data to maintain our customer database, so that only relevant data is stored there.
In order to avoid typing errors and to ensure that the items you have ordered have actually been received by you, we check whether the address you have entered is written in a complete and accurate manner.
Transmission of information on the dilsamos.gr product range and special promotions and other updates
We use your data to transmit information that you have ordered or attempted to order from the product range and for other promotions from dilsamos.gr to the email address provided by you. You can deactivate this email function at any time.
In addition, we may send you information about our own goods and services to the email address provided by you during a purchase, even without your prior consent in this regard.
You can object to receiving these e-mails at any time, without any charge, except for the costs of transmitting the e-mail in accordance with the usual charges of the providers.
We want you to enjoy reading our e-mails. Therefore, we try to include only information that is likely to be of interest to you.
Therefore, we measure and store in your usage profile message opening and click rates, i.e. whether and when you open our e-mails, what the content of the e-mails is when you click, as well as whether and why our e-mails may not have been delivered.
We may also use this data for statistical purposes.
Certain informational communications that are necessary for the execution of the contract and the operation of dilsamos.gr, for example regarding services (e.g. confirmation of registration, information from the customer service department) or a package subject to charges (e.g. confirmation of the order, contract-related documents, payment processing) cannot be deactivated.
These communications will be sent to you at the contact details provided by you.
Miscellaneous
We store and use your data when you contact us by phone, email or via our contact form, or when you wanted to send us information in some other way and, therefore, you transmit your data to us for this purpose.
In addition, we store and use personal data and technical information to the extent necessary to prevent or prosecute abuse or other illegal behavior on our website, e.g. to maintain data security in the event of attacks on our IT systems.
Finally, we store and use your data to the extent that we are legally obliged to do so, such as in response to an official directive or a judicial or other decision of the Authorities, as well as to safeguard our rights and claims, as well as for legal defense.
To whom we transfer your personal data
When transferring your personal data, we constantly ensure the highest possible level of security. Therefore, your data will only be transferred to service providers and cooperating companies, which have been carefully selected and contractually bound in advance.
Furthermore, your data is only transferred to entities located within the European Economic Area and are therefore subject to strict EU legislation on the protection of personal data, or to those who have committed to compliance with corresponding security standards.
Transfer to the company "Moustaka Manoliadou Sofia"
We transfer your personal data for the completion and execution of contracts in relation to the offers on our website to the company "Moustaka Manoliadou Sofia" which has dilsamos.gr in its exclusive ownership, for the purpose of storage in central databases, as well as for invoicing and accounting purposes within the company.
This is necessary, in particular, so that you can make use of all our offers. If you request a pick-up from the Dilsamos offices, Dilsamos staff receives information about your order in order to be able to process it.
When you contact the Dilsamos store or our customer service hotline in case of questions, complaints or returns, as well as for other reasons, they also receive access to your order data in order to be able to process your request.
Transmission to service providers
With regard to the operations of dilsamos.gr and for the execution of contracts, various service providers operate for us, e.g. for central IT services or the hosting of eShop.gr, for the payment and delivery of products, or for the installation of hardware, to whom we transmit the necessary data (e.g. name, address) for the fulfillment of their tasks.
Some of these companies work with us as external data processors, and therefore use the data provided only in accordance with our instructions. Therefore, we have concluded agreements with these companies regarding the implementation of security measures and the monitoring of these measures on a regular basis.
In contrast to external data processing, we transfer data to third parties in connection with the execution of contracts in the following cases:
For the delivery of goods to transport companies and postal service companies, as specified when placing the order.
For the payment of goods to the payment service providers specified by you when placing the order. In the case of payment by credit/debit card, this is carried out via the payment server service provider to the Bank. In the case of payment via PayPal, this is carried out and processed by the company PayPal (Europe) S.àr.l. etCie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, commercial register number: R.C.S. Luxembourg B 118 349. In the event of payment via electronic bank deposit, this is carried out and processed by the Banking Institution of your choice, namely: Citibank, National Bank of Greece S.A., Alpha Bank S.A., Eurobank Ergasias S.A., Piraeus Bank S.A. and any other systemic or non-systemic bank not listed by name herein.
During the payment process, we do not record or store the payment information during this transaction, such as credit card numbers or other banking or other details. You provide this information directly to the respective payment service provider exclusively.
Transfer to third parties
Finally, we transfer your data within the framework of the application of existing data protection laws to third parties or to official authorities, if we are legally obliged to do so due to an official directive or court order, or we are entitled to do so, for example, because this is necessary for the prosecution of criminal offenses, or for the protection and enforcement of our rights and claims.
Data security
The security of your personal data is a high priority for us. Therefore, we protect your data, which is stored with us, through technical and organizational measures to effectively prevent loss or misuse by third parties.
In particular, our employees, who process personal data, are committed to maintaining confidentiality.
Your rights
You have the legal right to be informed about your personal data stored by us, as well as to request its correction or deletion.
You can request that customer service send you all the data we have about you as well as request its deletion, where in the written communication you will receive clear information about your requests.
Data that we have to store due to legal, institutional or contractual obligations to maintain commercial documents will be locked instead of deleted, in order to prevent their use for other purposes.
Consent, right to object
To the extent that we use data for a purpose that, according to the legal provisions, requires your consent, we will always ask for your explicit permission and link the permission you grant in accordance with the data protection provisions.
The permission granted once can be revoked at any time, with effect for the future and/or you can object to future uses of your data for advertising, market research and opinion purposes.
We ask for your understanding that the implementation of your objection/withdrawal of consent may require some time for technical reasons and that you may continue to receive notifications from us in the meantime.
For the purposes of withdrawing your consent or objecting, a simple notification of these is sufficient. For this purpose, you can use the following contact details without any charge, except for the costs of your connection provider:
By post: “Moustaka Manoliadou Sofia” and with VAT number “Boutique Dil”, located at 3 Gymnasiarchou Kateveni, Samos, 83100.
By email: info@dilsamos.gr To the extent that you receive information from us via email, you can do so even more easily by clicking on the link included in the email.
Social Networking Button
We offer you the so-called social plugins of various social networks (e.g. the “Like” button on Facebook) on our website. The integration of these plugins is implemented via facebook.com.
If you are a member of a social network and click on the relevant social plugin, the provider of the social network may be able to link the information about the visit to our website with your profile data on the network.
Therefore, please contact the operators of the social networks used by you for information about these functions. Please inform yourself about your individual browser settings regarding how you can manage cookies and web beacons.
You can obtain this information from your browser manufacturer. In addition, third-party providers offer so-called browser extensions and plugins with which you can configure how your browser handles cookies and personal information.
Links to websites of other companies
Dilsamos.gr may contain links to the websites of other companies. We are not responsible for the data protection measures of external websites that you may access via these links. Please inform yourself about the data protection of these external websites.
Changes to this Privacy Policy
We always want to present our customers with attractive product offers and therefore constantly adapt our product range to the wishes of our customers. Therefore, it may be necessary to renew and amend this privacy policy from time to time.
We therefore recommend that you check this page regularly for any changes. To the extent that these changes may affect the consent you have given, we will inform you separately.
If you receive information from us via email, you can even more easily stop receiving it by clicking on the link included in the email and following the instructions.
